Biz: What are your favorite aspects of the job?
D.T.: I know this might not sound super exciting to some people, but the procedural part of things is really fun for me. I like to take a look at what can be tweaked or implemented differently. It’s exciting to see what I can do to share my experience and improve processes and policy.
Biz: What is your proudest professional moment to date?
D.T.: I’m proud of the growth I’ve had in the banking industry—starting as a part-time teller and working my way up to where I am now. I’m proud that I did this while raising my two children who are now both grown and leading successful lives of their own.
Biz: What’s your advice to other professionals implementing processes at new jobs?
D.T.: I think it takes understanding the current processes and then sharing your own knowledge. It doesn’t have to be a full 180—the new process can just be a small tweak to make things a little easier for people.
Biz: What’s the most valuable leadership lesson you’ve learned?
D.T.: Don’t allow yourself to become complacent. Look for ways to grow, change and improve. Just because something works doesn’t mean it couldn’t work better another way.