Biz: Has 2020 taught you any unexpected leadership lessons?
C.R.: 2020 has been a year of learning—and sometimes that means learning how not to do something. It’s also brought us to a more collaborative place. Now, we might bring everybody in to brainstorm the solution to a problem. Ultimately, you cannot predict anything in leadership. Things could be going swimmingly, and all of a sudden, you’re in the middle of a pandemic. Working together is critical at times like this.
Biz: Do you have any resources you’d recommend to our readers?
C.R.: We paid for our employees to download the Calm app, which is something that helps me as well. But something that’s really helped during the pandemic is to break away from work, even if that’s just for an hour to unwind and take a walk or a yoga class. It’s easy to get caught up in that busyness, but at [Volt Credit Union] we encourage people to go take their vacation knowing that we’ve got their back.