Biz: What’s one leadership lesson you’ve learned this year?
E.S.: Not taking people for granted. We have a huge team, so we’re relatively effective at working remotely—but you really miss out on those personal relationships, and virtual communication is not always ideal. Not everyone wants to get on a Zoom call. I definitely took popping over to somebody’s office for granted, especially being one of those people who really gets into my state of flow when I’m working at the office.
Biz: How do you find time for yourself outside of work?
E.S.: I’m a big proponent of physical fitness. I never worked out until I turned 35, and I’ve seen a huge shift in my mental performance and my stress levels since then. That’s how I differentiate between work time and home time—working out in between. I’m also becoming a big believer in the power of scheduling seemingly mundane things. I’ll schedule time to respond to emails or make a check-in phone call. Scheduling those things helps me be proactive during the day, which makes it easier to focus on my family when I get home.