Company: Jack Henry
Remote Work in 2020: When COVID hit in March, Jack Henry quickly moved 99% of its nationwide team to remote work. Luckily, the move was pretty painless. “We actually had a decent remote posture before COVID,” says Holly Novack, the senior manager of Jack Henry’s HR operations. That’s because before COVID, about 25% of Jack Henry’s team worked remotely. When COVID arrived, only 250 critical employees reported to an office, while the other 6,650-plus team members worked remotely.
What They Learned: With a team spread across the country, Jack Henry was well equipped to handle a move to remote work since the team was already accustomed to digital meetings. But what came as a surprise for Jack Henry was the increase in productivity and customer satisfaction it saw. “Even our customer surveys have gone up,” Novack says. And, according to a poll the company took in August, 68% of their staff wanted to work remotely full time. “Of course that might change in 2021,” Novack says. “But I feel like a lot of our leaders who didn’t believe their teams could be remote saw it work.” Part of what seems to have worked at Jack Henry was the company’s focus on communication during the pandemic. It even set up a COVID task force that sends out weekly communications.
Remote Work Plan in 2021: The company plans to implement a phased-in approach in 2021. Employees who want to return to the office will be able to do so, but in the meantime, Novack says Jack Henry is evaluating each department to see if it worked well remotely and to develop tools to help improve productivity and communication for teams that wish to continue working remotely.