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Four Tips for Navigating Hard Conversations with Stakeholders

Change is hard for everyone, and Senior Planner Olivia Hough is an expert in navigating change for Springfield neighborhoods. She shares her tips on how to address a controversial change with stakeholders.

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“I was part of a professional improv troupe, and we were hired by a very prestigious accounting firm to perform at their appreciation party. Epic fail. They didn’t laugh once. Not once.” —Beth Domann, Springfield Little Theatre

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