So what did it take to go from working as a college intern to serving in a leadership position of an enterprise that serves 320 square miles and more than 111,000 customers? According to O’Connor, it was an ingrained and unique skill set that combined interpersonal skills and a knack for computer technology. “It is rare for anyone to manage IT and HR well separately, let alone together,” O’Connor said in an email. “Most people are right or left brained, but my position requires me to balance both. In my role, I must balance analytical and methodical thinking with more creative or strategic thinking.” In O’Connor’s role, her responsibilities include overseeing the information technology department, which includes cybersecurity, advising General Manager Gary Gibson on utility-wide management decisions, overseeing the activities of human resources, serving as a liaison to, and coordinating, the City Utilities’ Board of Public Utilities meetings, implementing company-wide professional development training for coaching, feedback, and employee engagement to enhance CU’s workforce and more. But to understand exactly how she got to where she is today, it’s helpful to look back at where she started. And that means going back to 1992.