Normally growth for a small business is a good thing, but as workload increases and the number of employees ticks up to meet that demand, company culture can get lost in the shuffle. That’s not the case for IntrinsiQ Specialty Solutions’ Springfield office. The company provides electronic health records and an array of financial management and analytics solutions for its clients. Now there are roughly 125 Springfield-based employees, but the business started as a mom-and-pop operation about 15 years ago, says Technical Support Director Kelly Quigg. It had been acquired a handful of times since its inception and transitioned at the hands of larger agencies. While riding the waves of these changes, Quigg explains, staff hoped to retain the community of the small staff it started with. That, it turns out, was one element that made the purchase a no-brainer for IntrinsiQ.
“We’re thankful to have the resources of a larger company that supports the small-business feel we want to keep,” Quigg says. One of the initial changes that was driven by IntrinsiQ’s corporate office was relocating the Springfield staff to the Heer’s building in January 2016. “We felt supported when they came in and recognized that our previous office wasn’t large enough to handle our capacity,” Quigg says. “When we moved, we were able to design the workspace with a very collaborative feel.” The new location had other perks, too, “We all love to eat, so being downtown is perfect, since we’re so close to some great food options,” Quigg says. The staff was also joined a whiffle ball league sponsored by the Downtown Springfield Association.
And although IntrinsiQ can offer some benefits of working at a larger company with greater resources, Quigg explains a lot of what the company does is applicable for a small business, too. “Birthdays are a big deal around here,” she says. “We make sure there are homemade desserts, cards and such. We decorate cubes to recognize the importance of a person’s life outside of work hours