The Women Behind Central Bank | Private Bank

Rather than serving as just another point of contact, the team is a trusted partner, bringing together the expertise clients need while providing personalized guidance every step of the way.

“We provide a full-service banking experience,” says Joyce Wong-Hsu, Private Banking Relationship Manager. “From Wealth Management to Business Banking Solutions and everything in between, our team has a strong set of skills in not only managing client relationships, but also ensuring that our clients are able to access the best banking solutions tailored to their unique needs.”

The team takes the guesswork out of banking. Rather than leaving clients to navigate different departments on their own, they connect them with the right experts and keep everything moving smoothly. “My clients never have to wonder who to contact should an opportunity or problem present itself,” says Kara Turner, Assistant Vice President Relationship Manager. “Instead, they reach out to me as their one point of contact. They know I will make their needs a priority and I pride myself on exceeding their expectations.”

Christine White, Vice President Private Banking Officer, sees herself as a concierge, helping high-income and high-net-worth clients navigate banking, lending and wealth management while connecting them with the right specialists within Central Bank. Her focus is on making the experience feel personal, thoughtful and tailored to each client's goals.

Listening First Leads to Better Financial Solutions

It all starts with listening. Before offering advice or building a financial strategy, White takes the time to understand each client's goals, concerns and values. She believes the best financial plans are built around the person, not a one-size-fits-all approach.

Wong-Hsu agrees that meaningful conversations are the foundation of strong financial relationships. “The 80/20 rule: you should spend 80% of your time actively listening and only 20% talking," she says. “It builds trust, uncovers underlying needs and forces you to fully process what the other person is saying.”

For Turner, another important lesson has been recognizing the value of teamwork. “Don’t try to be an expert in every field,” she says. “Find the experts and add them to your team.”

How Mentorship Helps Women Grow in Finance and Leadership

The team knows the value of having the right people in your corner. Each woman credits mentors, family members and leaders who helped guide her career and encouraged her to take the next step.

Their advice for women looking to grow and advance their leadership opportunities comes from those same experiences. They encourage women to seek out mentors, build relationships across their organizations and be confident in advocating for the opportunities they want.

“Step forward,” White says. “Your current leaders are most likely looking for rising talent that is open to and enthusiastic about being mentored. Don’t assume that you’ll be noticed or approached for promotions. Talk to your leaders about the hopes you have for your career and ask them for opportunities to learn and expand your skills.”

While helping clients achieve their financial goals is a priority, the team also understands the importance of making time to recharge. Quiet moments outdoors, unplugging for a weekend and starting the day with prayer and reflection are just a few of the routines that help them stay grounded.