“Business initiatives still play a role in the culture. If the culture is positive and everyone is bought in and wants to participate, the numbers will follow. Create an environment so that number hits itself. We are not here to build lines and increase financial, client or membership trends. We are here to build cultures, which will build those lines.”—Jenn Harrison
“You don't fix a company's culture by working on the culture. You fix the culture by working on the processes within the organization that affects culture.”—Matt Battaglia
“Frequently, organizations ask themselves if they have the right people on the bus, but maybe we should start asking ourselves where the bus is going?”—Randy Mayes
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