Leadership Lessons From 3 of KPM’s Administrative Leaders

Three members of KPM’s leadership team explain how they tackle diverse communication styles and chaotic calendars.

by Lillian Stone

Mar 08 2020 at 8 a.m.

Three KPM leaders headshot
Photo courtesy KPM CPAs & AdvisorsLearn some important lessons in different styles of communication from three KPM leaders Sara Choate, Crystal Mapp, and Lora Williamson

Tip #1: Know your strengths.
“The strength that has been most critical to me as a leader is adaptability. It’s really key to be able to adapt to your audience. While that seems like a simple idea to understand, adapting to the way others want to be led is easier said than done. That’s why we use StrengthsFinder firm-wide, and it’s how I discovered my personal knack for adapting to my audience and pivoting when needed.” —Sara Choate, Human Resources Director

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Tip #2: Narrow your focus.
“You have to narrow your focus to drive results. There are so many opportunities within marketing and business development—it’s important to be protective of your time and energy. Choose to work on things that really matter and can make a difference. When you’re assessing a project, determine how it fits into your overall goals and the desires of your leadership team. Everyone has individual goals within our firm, but it’s my job to determine how to prioritize these on a firm-wide level.” —Crystal Mapp, Marketing Director

Tip #3: Set expectations early.
“I have a staff of seven that I closely communicate with, and the biggest thing for me is very clearly communicating my expectations. Your team must know what you’re looking for from them and what they can expect from you. I also make sure I understand exactly what needs to be done on a daily basis and communicate shifting timelines to my team. I begin my day with a to-do list and feel lucky if I get half of it completed. Let’s just say I use a lot of Pilot FriXion erasable pens.” —Lora Williamson, Firm Administrator