The timing couldn’t have been better for the team at Integrity Home Care + Hospice. According to Nathan Barnes, chief administrative officer, the company had been working toward making its workforce more agile before COVID-19. “Over the course of the last two years, we have been on a journey to get our technology in a place where we have a cloud-first strategy,” Barnes says. “We chose, for the most part, to go with laptops as our standard rather than desktops. A part of it was just business continuity planning, but the other part is the nature of what we do[…] We don’t take care of patients in our office, so it just seemed like a smart strategy and it wasn’t much more costly.”
According to Richard Reding, managing partner of TierOne, before the pandemic hit, companies were already making a move toward remote work. Reding says part of this was to attract talent with flexibilty and benefits, and part of it was to save on infrastructure costs. “I think it was easier to find a way to virtualize some of the workforce rather than the very large capital expenditure required to expand at the rate [some companies] were growing,” Reding says.
Remote work wasn’t exactly what Barnes had in mind when switching to laptops. “Our standard as an organization was work in the office,” Barnes says. “We’ve got nine locations, so if you’re an office employee, you would work from the office.”