On taking the lead during a crisis: “I wouldn't have wished that on anybody. But at the same time, I think the silver lining is being brand new and walking into something like this forces a team together really quickly and to work collaboratively really quickly. You get to see how a team is going to perform under pressure.”
On his career path: “Coming out of college, I wasn't sure what I wanted to do. There was a guy who I had helped lead a middle school youth group at my church who was the director of EMS [emergency medical services] for the county. He had talked with me a lot about his background being the EMS director, and I got really interested in that. When I started working in EMS, I loved being a paramedic, but I realized that I wanted to do something administratively. I had a bachelor's degree in business before I went to paramedic school, so I was a little bit of an anomaly within the service. The last two years that I worked there, I went back to school at night and got my master's in health care administration and began looking at what I’d want to do. When I graduated, I had an opportunity to join with one of the for-profit companies in a CEO training program."